Customer Service Policy Statement:

Providing Goods and Services to People with Disabilities

Our commitment

Impact HVAC Solutions strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. Impact HVAC Solutions is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.   Impact HVAC Solutions, as an employer, has the obligation to operate in compliance with accessibility standards and customer service regulations for customers with disabilities. It is the policy of Impact HVAC Solutions to provide goods and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity.

Providing goods and service to people with disabilities 

Impact HVAC Solutions is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas: Communication, Assistive Devices and use of Animals and Support persons

Notice of temporary disruption 

Impact HVAC Solutions will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at public entrances on our premises.

Training for staff 

Impact HVAC Solutions will provide training to all employees who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures 

Feedback process 

Comments on our services regarding how well we have met the expectations described above are welcome and appreciated. 

Modifications to this or other policies 

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Impact HVAC Solutions that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions about this policy 

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by Impact HVAC Solutions.